Refund & Returns Policy

We understand that fine art must harmonize with your living space, architectural lighting, and personal aesthetic. We accept returns within 14 calendar days from the recorded delivery date of your artwork.

Because original artworks are irreplaceable cultural artifacts, returns must strictly adhere to the following conservation standards:

• Pristine, Unaltered Condition: The item must be unused, unblemished, free of smoke, environmental discoloration, scratches, or moisture exposure.
• Original Packaging & Crate: The artwork must be repackaged in its original bespoke archival wooden crate or reinforced casing with all protective glassine and foam padding.
• Documentation & Provenance: The physical Certificate of Authenticity signed by the artist, accession dossier, and commercial invoice must accompany the return.

Once your returned artwork is received at our Colombo Atelier (or European Bureau) and inspected by our conservation specialists, we will immediately notify you via email of the status of your refund.

Note: The refund amount will exclude specialized white-glove courier and customs import fees incurred during initial international shipment, unless the return is due to gallery error or confirmed transit defect.

If you would like to exchange your artwork for an alternative painting, sculpture, or medium from our collection, please contact our curatorial support team at concierge@gallery1920.com within 14 days of receiving your order.

We will provide personal recommendations from our chief curator and credit the full purchase valuation toward your replacement acquisition.

In accordance with fine art industry standards, certain categories of customized acquisitions are strictly non-returnable and non-refundable:

• Custom Commissioned Artworks: Any bespoke piece commissioned specifically for a collector with tailored dimensions, color palettes, or thematic subjects through our Commissions studio.
• Custom Framing & Gilding: Bespoke framing hand-crafted to collector-specified finishes.
• Gift Certificates & Digital Salons: Acquisition vouchers, salon passes, or downloadable exhibition catalogs.
• Perishable or Ephemeral Mediums: Works containing delicate organic materials explicitly declared ephemeral upon purchase.

Every shipment from Gallery 1920 is 100% fully insured through specialized fine art underwriters from the moment it leaves our atelier until delivered into your hands.

In the rare event that your crate or artwork arrives damaged or defective in transit:

1. Contact us immediately (within 48 hours of courier receipt) at concierge@gallery1920.com or via telephone at +94 11 269 8819.
2. Provide clear photographic documentation of the outer wooden crate, packing seals, and the affected areas of the artwork.
3. Retain all packaging materials for insurer verification.

For standard 14-day in-home trial returns, you will be responsible for paying the shipping and transit insurance costs for returning your item to our Colombo Atelier or Parisian Salon.

If the return is due to gallery error (e.g., incorrect item dispatched or confirmed transit defect), Gallery 1920 will provide a fully prepaid, fully insured white-glove shipping label and schedule courier pickup directly at your residence.

Refunds and exchanges will be initiated within 3 to 5 business days after we receive your returned item and complete conservation inspection.

Please note that it may take an additional 2 to 5 banking days for the refunded credit to reflect on your credit card statement or bank balance, depending on your card issuer or banking partner via the PayHere network.

9. Contact Us Regarding Returns

If you have any questions or concerns regarding our Refund & Returns Policy, or would like to request return crating assistance, please contact our customer support team: